WHAT'S THE PROBLEM?
We recently discovered that a batch of Redshift Quick-Release Aerobars were assembled using an incorrect adhesive to attach the armrest velcro to the base metal armrest plate. This can cause the velcro to separate from the metal while riding, causing the armpad to fall off of the aerobars. Based on testing and customer feedback, it appears that the the problem is most likely to occur if the armrests are wet due to rain, dew, sweat, etc.
HOW DO I KNOW IF MY AEROBARS ARE AFFECTED?
The affected aerobars were assembled and sold between February 1, 2016 and August 31, 2016. If you purchased a set of Redshift Quick-Release Aerobars from www.redshiftsports.com, Amazon.com, or an authorized Redshift Sports retailer between February 1, 2016 and August 31, 2016, your aerobars may be affected. We will replace your armrest plates and velcro free of charge.
WHAT INFORMATION DO WE NEED FROM YOU?
Easy. Just fill out the REPLACEMENT FORM HERE so we can send you replacement parts.
WHAT SHOULD I DO ONCE I FILL OUT THE FORM?
First, please stop using your aerobars immediately. Your safety is our primary concern, and although there have been no reported accidents, you should remove the aerobars from your bicycle until you receive and install the replacement parts.
When we ship the replacement parts, you'll receive an email confirmation of the shipment. Once you receive the replacement parts, simply remove the existing armrest plates and replace them with the new parts. You can watch a quick video tutorial showing how to remove, adjust, and install the armrest plate here (see "Quick-Release Aerobars - Adjusting Armpad Position"), and you can refer to the aerobar instruction sheet here.