Shipping FAQ

COVID-19 Shipping Updates:

Due to the effects of the COVID-19 pandemic, our normal shipping times are modified as follows:

US Orders Free Shipping
- can take anywhere between 3-13 business days (may take up to 20 days)
US Orders Priority Shipping
- temporarily not available
EU Orders Free Shipping
- can take anywhere between 3-14 days
Intl Orders Economy (non-EU) Shipping
- can take anywhere between 10-25 days, depending on country it can take up to 50+ days
Intl Orders Express Shipping
- this service is 2-7 business days, however, we will only be shipping these orders every other day, so processing time can take anywhere between 1-3 days before shipping

You will get an email with tracking once your order ships.


 

When will my order ship?

For Priority Shipping, you must place your order before 11am EST in order for it to be processed that day.
Processing time can take between 1-2 business days upon receiving your order. Once your order has shipped, you will receive an email from us with the tracking number. Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame.

How long will shipping take?

We offer the following shipping services, depending on your location. If you ordered multiple items, they may be shipped from separate locations and may not arrive at the same time. 

US Orders - Priority Shipping
This service is 2-3 business day delivery. You must place your order before 11am EST in order for it to be processed that day. 
We use a 3rd-party fulfillment service to provide this expedited shipping option. Most of our products are eligible for expedited shipping, however on occasion, some items will not be in stock at our expedited shipping warehouse. We will do our best to ensure that your product is delivered via the selected service, but because of the many factors that can affect shipments, we cannot guarantee that it will arrive in the expected time.

US Orders - Free/Economy Shipping
Shipping is free on US orders over $100! Free/Economy orders ship via our 3rd-party fulfillment service which will use different providers depending on your location. The delivery time can range from 3-8 business days.

International Orders - Free/Economy Shipping (available for most EU countries)
Shipping is free on most EU orders over $100! Free/Economy orders ship via our 3rd-party fulfillment service located in the EU which will use different providers depending on your location. The delivery time can range from 3-14 business days.

International Orders - Express International Shipping
This option uses DHL Express, which provides 1-4 business day service to most international destinations.

International Orders - Economy International Shipping
This shipping service uses a freight forwarder, which typically takes 7-21 days to delivery, however, it may take as long as 30-45 days depending on the country. Tracking is included for most countries - if you're tracking number begins with UA, the tracking information will not continue after the package has left the US.


Will I have to pay International Customs Duties & Taxes?

For most EU customers, you will pay VAT at checkout (it will show up as a separate line item, "VAT") and you will not be responsible for any additional import duties or taxes when you receive your package.
For all other international customers, please be aware that the shipping costs do not include any import taxes or duties which may be required by your destination country. Import duties and taxes vary by country, and in certain countries the duties may be a sizable fraction of the purchase cost. You will be responsible for payment of any duties required upon receipt of the item(s), so please make sure you are aware of your country's policies.
We insure all packages for the full purchase value of the order (excluding shipping costs), so we cannot grant requests to modify the declared value on the customs forms.

What if I don't receive my shipment or if I was unavailable to receive the package?

If your order has not arrived within the expected delivery window, please email support@redshiftsports.com with your Name and Order ID and we will investigate. If you are unavailable to receive the package (on vacation, for example) or refuse the package, it will typically be returned to Redshift Sports. Upon receiving returned/refused packages, we can re-send the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on returned/refused packages. Keep in mind, for international shipments, it may take 4-8 weeks for returned/refused packages to be returned to our office. 

What if I need to return my order?

See our Warranty & Returns page.