When will my order ship?
Processing time can take between 1-4 days upon receiving your order. If you place your order over the weekend, it will not be received until the following Monday/Tuesday. At that time, it will be sent to the fulfillment center for processing.
Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame. Once your order has shipped, you will receive an email from us with the tracking number.
How long will shipping take?
We offer the following shipping services, depending on your location. If you ordered multiple items, they may be shipped from separate locations and may not arrive at the same time.
US Orders - Free/Economy Shipping -- 3-8 days, can be up to 15 days
Shipping is free on US orders over $79! Free/Economy orders ship via our 3rd-party fulfillment service which will use different providers depending on your location. The delivery time is typically between 3-8 days but in certain situations can take up to 15 days. This could be caused by carrier delays or if you are in a remote location.
International Orders - Free/Economy Shipping (available for most EU countries and the UK) -- 3-8 days, can be up to 15 days
Shipping is free on most EU orders over $79! Free/Economy orders ship via our 3rd-party fulfillment service (one located in the UK and several located in the EU) which will use different providers depending on your location. The delivery time is typically between 3-8 days but can take up to 15 days for certain countries.
International Orders - Express International Shipping -- 2-4 business days
This option uses DHL Express, which provides 2-4 business day service to most international destinations.
International Orders - Priority International Shipping -- 9-15 days, can take up to 25 days
This shipping service uses the US Postal Service, typically delivering between 9-15 days but may take up to 25 days depending on location.
International Orders - First Class International Shipping -- 14-30 days, can take up to 50 days depending on location
This shipping service uses the US Postal Service, which typically takes between 14-30 days to delivery, however, it may take as long as 50 days depending on the country. Tracking is included for most countries - if you're tracking number begins with UA, this is an untraceable service and tracking will not update after it leaves the US.
Will I have to pay International Customs Duties & Taxes?
For most EU customers, you will pay VAT at checkout (it will show up as a separate line item, "VAT") and you will not be responsible for any additional import duties or taxes when you receive your package.
For all other international customers, please be aware that the shipping costs do not include any import taxes or duties which may be required by your destination country. Import duties and taxes vary by country, and in certain countries the duties may be a sizable fraction of the purchase cost. You will be responsible for payment of any duties required upon receipt of the item(s), so please make sure you are aware of your country's policies.
We insure all packages for the full purchase value of the order (excluding shipping costs), so we cannot grant requests to modify the declared value on the customs forms.
What if I don't receive my shipment or if I was unavailable to receive the package?
If your order has not arrived within the expected delivery window, please email firstname.lastname@example.org with your Name and Order ID and we will investigate. If you are unavailable to receive the package (on vacation, for example) or refuse the package, it will typically be returned to Redshift Sports. Upon receiving returned/refused packages, we can re-send the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on returned/refused packages. Keep in mind, for international shipments, it may take several weeks for returned/refused packages to be returned to our office.
What if I need to return my order?
See our Warranty & Returns page.