Warranty & Returns

Returns and 90-Day Risk Free Trial

For products purchased at www.redshiftsports.com:
If you're not satisfied with any Redshift product, we want to make it right. Products that are purchased via our website can be returned within 90 days of delivery for a full refund of the product cost. We will cover the return shipping cost within the continental US but cannot refund the original shipping charges that were paid. Once we receive the returned items, we will process the refund to your original payment method.

To process a return, please fill out the form to the right, including the Reason For Return in the "Details".

Once we receive your information, we will provide you with a return authorization number (RA#) and a prepaid return shipping label. You must return the entirety of the product to receive a full refund.

If you are outside of the US and would like to return your order, please contact us at support@redshiftsports.com. Unfortunately, we can not cover return shipping, but we can process a full refund of the product cost within 90 days of delivery, once it is received at our office. Please use a shipping method which includes tracking and insurance - we can not be responsible for lost packages. We will provide you with a return shipping address upon receiving your return request.


For products purchased at bike shops or online retailers:
If you purchase our products from a local bike shop or online retailer (such as Amazon), please contact them directly to arrange a return of the items.

Warranty and Returns Form


Warranty

Redshift Sports LLC now has a lifetime warranty. Redshift Sports is proud to stand behind the quality of its products by offering the best warranty in the industry.

This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). If purchased from a shop or distributor, please contact them directly and they will communicate with us regarding the warranty claim. Warranty claims that are processed through an authorized Redshift Sports dealer or distributor must be approved by Redshift prior to replacement.

At their discretion, Redshift Sports will either [1] repair the defective product at no charge, [2] replace the defective product with either a new product or a functional equivalent product of the same model (or an equivalent model if an identical model is unavailable) or [3] credit an amount towards the purchase of a new product. 

Redshift Sports is not liable for incidental or consequential damages to non-Redshift products/components. This limited warranty does not apply to components or other items attached to Redshift products, such as bike computers or the bike frame itself. Such components are covered by the warranties (if any) offered by the manufacturers of those parts. Redshift Sports maximum liability will be the original purchase price of the product submitted for warranty coverage. 

This warranty does not cover Redshift components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes or impact damage, abuse of the product, modification of the product, misuse such as circumstances in which the product has been subjected to forces or loads beyond its design, or other conditions deemed abnormal or excessive by Redshift Sports LLC.

This warranty does not cover "normal wear and tear" of the product. It is your responsibility as the product owner to regularly examine the product to determine the need for service or replacement. Redshift Sports advises that a qualified individual examine the product for signs of damage at least once a year. This inspection may need to be done more frequently, depending on riding conditions and usage. Redshift products are generally user-serviceable as outlined in the instructions provided with each product (available online). It is the user's responsibility to follow the maintenance and service instructions in order to ensure the maximum usable lifespan for their Redshift products. Unauthorized service beyond those procedures documented in the product instructions may void the warranty.

All warranty claims must be accompanied by a dated proof-of-purchase from an authorized seller. Note that auction-based websites or forums are not authorized sellers of new Redshift products. Products must be returned to Redshift Sports for evaluation and inspection to determine if it is covered by the warranty. To submit a warranty claim, please fill out the form above and a representative will give you details on how to proceed.