Shipping FAQ

*NOTE: We are currently unable to ship to PO boxes in Canada 🇨🇦, thank you for your patience*

When will my order ship?

Processing time for all orders is between 1 - 3 business days.

Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame. Once your order has shipped, you will receive an email from us with the tracking number. 

How long will shipping take?

We offer the following shipping services, depending on your location. If you ordered multiple items with free shipping, they may be shipped from separate locations and may not arrive at the same time. 

US Customers

• Economy Shipping with tracking -- this is applied to all orders under $74 USD
• Free Shipping with tracking -- all orders over $74 USD qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which will use different providers depending on your location. Both economy and free shipping within the US takes about 3-8 days, can be up to 15 days in certain situations.

 

EU Customers (excluding Sweden and Switzerland)

• Economy Shipping with tracking -- this is applied to all orders under $74 USD converted
• Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which has locations all throughout Europe. Different providers are used depending on your location. Both economy and free shipping within the EU takes about 3-8 days, can be up to 15 days for certain countries. 

Switzerland & Sweden Customers

Orders to Switzerland and Sweden ship from the US and fall under the "all other international customers" category.

 

UK Customers

• Economy Shipping with tracking -- this is applied to all orders under $74 USD converted
• Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which has locations all throughout the UK. Different providers are used depending on your location. Both economy and free shipping within the UK takes about 3-8 days, can be up to 15 days in certain situations.

 

Canada Customers *NOTE: We are currently unable to ship to PO boxes in Canada, thank you for your patience*

• Economy Shipping with tracking -- this is applied to all orders under $74 USD converted
• Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which has locations all throughout Canada. Different providers are used depending on your location. Both economy and free shipping within CAN takes about 3-8 days, can be up to 15 days in certain situations.

 

Australia Customers

• Economy Shipping with tracking -- this is applied to all orders under $74 USD converted
• Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which has locations all throughout Australia. Different providers are used depending on your location. Both economy and free shipping within AUS takes about 6-10 days, can be up to 20 days in certain situations.

Japan Customers

• Economy Shipping with tracking -- this is applied to all orders under $74 USD converted
• Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!

Orders ship via our 3rd-party fulfillment service which has locations all throughout Japan. Different providers are used depending on your location. Both economy and free shipping within Japan takes about 3-8 days, can be up to 15 days in certain situations.

All Other International Customers (including Sweden and Switzerland)

• DHL Express Worldwide with tracking -- 3-7 business days
• UPS Worldwide Expedited with tracking -- 7-10 business days, can take up to 20 depending on location
• USPS Priority International Shipping with tracking -- 9-15 days, can take up to 25 days depending on location
• USPS First Class International Shipping -- 9-30 days, can take up to 50 days or longer depending on location. Tracking is included for most countries - for certain countries, the package will become untraceable once it leaves the US.

Orders ship directly from our office, but please allow for 1-3 days of processing time.

Will I have to pay International Customs Duties & Taxes?

• For UK, EU (excluding Sweden & Switzerland), AUS, and JPN customers, VAT/taxes are included in the price of the product and you will not be charged additional sales tax at checkout.
• For customers in Canada, GST will be calculated at checkout (it will show up as a separate line item, "VAT or TAX”).
• For all EU/UK/AUS/CAN/JPN customers, you will not be responsible for any additional import duties or taxes when you receive your package. Please note that orders to Sweden will have duties and taxes paid on delivery since shipments originate from the US. 

For all other international customers, please be aware that the shipping costs do not include any import taxes or duties which may be required by your destination country. Import duties and taxes vary by country, and in certain countries the duties may be a sizable fraction of the purchase cost. You will be responsible for payment of any duties required upon receipt of the item(s), so please make sure you are aware of your country's policies.
We insure all packages for the full purchase value of the order (excluding shipping costs), so we cannot grant requests to modify the declared value on the customs forms.

What if I don't receive my shipment or if I was unavailable to receive the package?

If your order has not arrived within the expected delivery window, please email support@redshiftsports.com with your Name and Order ID and we will investigate. If your package is returned to us, we can re-ship the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on returned/refused packages. Keep in mind, for international shipments, it may take several weeks for returned/refused packages to be returned to our office.

Note: Please double check your shipping address to make sure it's correct. If it's not, please email support@redshiftsports.com soon as possible. If your package is returned to sender due to an incorrectly submitted mailing address, we will be more than happy to re-ship it, however, you will be responsible for paying the postage costs for re-shipment. If your package delivers to an incorrectly submitted address, Redshift is not responsible to re-ship a new order.

Are you able to ship to a business address? 

Yes, you can have your items shipped to a business address! It is important to note that delivery may take place outside of business hours. If you are shipping to a business address that may be closed on the weekends or evenings, please ensure the business is able to receive a delivery during off-hours. 

What happens if my package is stolen?

If your tracking number indicates that your package is "delivered" but you did not receive it, please let us know so that we are able to investigate the delivery. We recommend checking with your neighbors as delivery drivers will occasionally deliver to a neighbor as a theft preventative measure. If you feel that your package was stolen, please reach out to support@redshiftsports.com.

What if I need to return my order?

See our Warranty & Returns page.